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- Collection. Once you give us your personal information, you are not anonymous to us. In most cases, the information we hold about you is collected on the ApartmentWIZ.com website, but we may also collect information from private-label, co-branded and affiliate websites. Depending on the services used, we may collect and store the following personal information:
- contact information such as name, email address, address and telephone number;
- move-in date and demographic information such as gender, age, marital status, occupation, and other personal and lifestyle information (for example, if you respond to an optional survey request);
- additional information we may ask you to send or questions we may ask you to answer to verify your identity (such as your driver's license, credit card statement, and/or a recent utility bill or other information confirming your address);
- logs, contact information and other information about the communications between Renters and Lessors using our communications tools
- guest card information, lease terms, lease parties and other transactional information; and
- information based on your activities on the website, such as search information, computer sign-on data, statistics on page views, traffic to, from and within the website, ad data, and IP address and standard web log information; and
- supplemental information from third parties
- Use. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
- Provide the services and customer support you request, including confirming emails related to the website services, reminders and transactions.
- Provide the ability to communicate with Renters and Lessors.
- Resolve disputes, collect fees and troubleshoot problems.
- Customize your experience and otherwise measure and improve our services and the website's content and layout.
- Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences. (If we use your personal information to market to you, you will be able to opt-out of such uses; see Email Preferences below.)
- Compare information for accuracy and verify it with third parties.
- Measure consumer interest in our products and services.
- Help promote a safe service and detect and prevent error, fraud and other potentially prohibited or illegal activity.
- Enforce our agreements, terms, condition, and policies.
- As otherwise described to you at the time of collection.
- Disclosure. We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share some or all of your personal information with:
- Members of the Silberman Enterprises Inc. corporate family -like WIZ Realty, NewHomeWIZ or Silberman Properties-to provide joint content and services, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you've requested their services.
- Other third parties to whom you explicitly ask us to send your information, or about whom you are explicitly notified and consent to when using a specific service. (The information we disclose in this way may be subject to those third parties' privacy policies.)
- Service providers under contract who help with our business operations (such as fraud investigations, bill collection, invoicing, affiliate and rewards programs and co-branded credit cards).
We may also disclose personal information if permitted to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process.
- Communications and Communication Tools. ApartmentWIZ.com communicates with users, and facilitates communications between users, in a variety of ways.
Lead Response. We make tools available that facilitate communications between Renters and Lessors by phone or email. When these tools are used, we may collect certain information related to the communication, like contact logs, calling number, call duration, contents of the email communication, and (when notified during the call) call recordings. We may share this information with Lessors so they can manage their communications with Renters, and we will use this information to enforce our rights to collect fees payable by the Lessors.
Send-to-a-Friend. If you use our Send-to-a-Friend or other email tools, we do not permanently store the email address you give us or use that email address for any marketing purpose. We do not rent or sell these email addresses.
Email preferences. We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. To remove your contact information from ApartmentWIZ.com lists and newsletters, simply opt out.
- Cookies. We or our service providers may place cookies or web beacons on your computer when you visit portions of our website. We use permanent cookies to provide personalized features, such as automatically logging you into your personalized home page. We use session cookies, which are deleted when you log out of ApartmentWIZ.com or browse to a different website, to monitor and improve the functionality and usability of our website. You can block our cookies by changing the settings on your browser (contact your ISP for help), but doing so may prevent us from delivering certain services to you.
We may use third-party advertising companies such as DoubleClick or Yahoo! to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and web beacons is completely anonymous. Please visit the DoubleClick or Yahoo! websites for more information about how to "opt-out."
Our website links to other websites that may collect personal information about you. ApartmentWIZ.com is not responsible for the privacy practices or the content of those linked websites.
- Security. Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the website. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Questions. Questions regarding this policy should be directed to the following address:
Attn: Privacy Officer
2400 Augusta Drive
Houston, TX 77057
Last updated May 22, 2009
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