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  1. Scope. This privacy policy describes how we handle your personal information for our services available on and on other related sites where this policy is posted. By accepting the Privacy Policy and the Terms of Use in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy, including its transfer to and storage on our servers in the United States.

  2. Collection. Once you give us your personal information, you are not anonymous to us. In most cases, the information we hold about you is collected on the website, but we may also collect information from private-label, co-branded and affiliate websites. Depending on the services used, we may collect and store the following personal information:

    • contact information such as name, email address, address and telephone number;
    • move-in date and demographic information such as gender, age, marital status, occupation, and other personal and lifestyle information (for example, if you respond to an optional survey request);
    • additional information we may ask you to send or questions we may ask you to answer to verify your identity (such as your driver's license, credit card statement, and/or a recent utility bill or other information confirming your address);
    • logs, contact information and other information about the communications between Renters and Lessors using our communications tools
    • guest card information, lease terms, lease parties and other transactional information; and
    • information based on your activities on the website, such as search information, computer sign-on data, statistics on page views, traffic to, from and within the website, ad data, and IP address and standard web log information; and
    • supplemental information from third parties

  3. Use. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:

    • Provide the services and customer support you request, including confirming emails related to the website services, reminders and transactions.
    • Provide the ability to communicate with Renters and Lessors.
    • Resolve disputes, collect fees and troubleshoot problems.
    • Customize your experience and otherwise measure and improve our services and the website's content and layout.
    • Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences. (If we use your personal information to market to you, you will be able to opt-out of such uses; see Email Preferences below.)
    • Compare information for accuracy and verify it with third parties.
    • Measure consumer interest in our products and services.
    • Help promote a safe service and detect and prevent error, fraud and other potentially prohibited or illegal activity.
    • Enforce our agreements, terms, condition, and policies.
    • As otherwise described to you at the time of collection.

  4. Disclosure. We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share some or all of your personal information with:

    • Members of the Silberman Enterprises Inc. corporate family -like WIZ Realty, NewHomeWIZ or Silberman Properties-to provide joint content and services, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you've requested their services.
    • Law enforcement offices, third-party rights owners or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
    • Other third parties to whom you explicitly ask us to send your information, or about whom you are explicitly notified and consent to when using a specific service. (The information we disclose in this way may be subject to those third parties' privacy policies.)
    • Service providers under contract who help with our business operations (such as fraud investigations, bill collection, invoicing, affiliate and rewards programs and co-branded credit cards).
    • Another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

    We may also disclose personal information if permitted to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process.

  5. Communications and Communication Tools. communicates with users, and facilitates communications between users, in a variety of ways.

    Lead Response. We make tools available that facilitate communications between Renters and Lessors by phone or email. When these tools are used, we may collect certain information related to the communication, like contact logs, calling number, call duration, contents of the email communication, and (when notified during the call) call recordings. We may share this information with Lessors so they can manage their communications with Renters, and we will use this information to enforce our rights to collect fees payable by the Lessors.

    Send-to-a-Friend. If you use our Send-to-a-Friend or other email tools, we do not permanently store the email address you give us or use that email address for any marketing purpose. We do not rent or sell these email addresses.

    Email preferences. We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. To remove your contact information from lists and newsletters, simply opt out.

  6. Cookies. We or our service providers may place cookies or web beacons on your computer when you visit portions of our website. We use permanent cookies to provide personalized features, such as automatically logging you into your personalized home page. We use session cookies, which are deleted when you log out of or browse to a different website, to monitor and improve the functionality and usability of our website. You can block our cookies by changing the settings on your browser (contact your ISP for help), but doing so may prevent us from delivering certain services to you.

    We may use third-party advertising companies such as DoubleClick or Yahoo! to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and web beacons is completely anonymous. Please visit the DoubleClick or Yahoo! websites for more information about how to "opt-out."

  7. Third Parties. Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are Renters and Lessors or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. does not control the privacy policies of third parties. We encourage you to ask questions before you disclose your personal information to others.

    Our website links to other websites that may collect personal information about you. is not responsible for the privacy practices or the content of those linked websites.

  8. Accessing and Reviewing Your Personal Information. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and take other actions otherwise permitted by law.

  9. Security. Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the website. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

  10. General. We may amend this Privacy Policy at any time by posting the amended terms on the website. We'll provide you with notice of the changes on the site. Amended terms take effect upon acceptance for new users and 30 days after they are posted on the site for all other users

  11. Questions. Questions regarding this policy should be directed to the following address:

    Attn: Privacy Officer
    2400 Augusta Drive
    Suite 410
    Houston, TX 77057


    Contact Us
  12. Last updated May 22, 2009

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