Hi Philip Silberman,
Iâ€™ve been in contact with one of your employees â€“ Matt Berry, and would like to take a quick moment to recognize him for outstanding customer service!
My mother and I have been successfully identified as kidney transplant patients (Iâ€™m the donor) and is seeking somewhere comfortable she could reside for three months while sheâ€™s recovering from surgery (Iâ€™m staying only two weeks). Â Since my search started, Matt was swift to email me back requesting details of what weâ€™d require in an apartment. Â He offered suggestions and gave us time to decide. Â When he didnâ€™t hear back, he was efficient enough to follow-up with us to see if weâ€™d located an apartment and continued to help us search for one that would suit our needs, wants and budget.
Matt always displays a pleasant and courteous attitude and is most patient. Â He delivers a genuine concern with his assistance in helping us and must be commended for such a memorable experience.
Please encourage him to continue his good works as me, my family and those who are fortunate enough to be in contact with him â€“ greatly appreciate it.